Shipping Policy

Last updated: August 26, 2026

Leopard Fitness, operated by East to West Co Ltd., ships and delivers fitness equipment and accessories within the service areas available through our online store.

Order Processing

Orders are processed after payment has been successfully received or according to any payment terms expressly agreed upon for commercial or quoted orders.

In-stock products are generally prepared promptly. Where a product page provides an estimated delivery timeline, that estimate is provided in good faith and may vary depending on product size, destination, carrier availability, weather, access conditions, or other circumstances outside our control.

For many in-stock products, delivery is typically available within approximately 7 days, although this is not guaranteed unless expressly confirmed in writing.

Shipping and Delivery Charges

Applicable shipping or delivery charges are displayed at checkout or otherwise communicated before the order is finalized.

Large fitness equipment may require specialized freight, local delivery, appointment delivery, or other transportation arrangements.

Charges may vary according to product size, weight, destination, access requirements, and delivery method.

Large Equipment Delivery

Large products may require a scheduled delivery appointment.

Customers must provide accurate contact information so our delivery team or carrier can arrange delivery where required.

The customer is responsible for ensuring safe and reasonable access to the delivery location.

This includes confirming that entrances, doors, hallways, stairs, elevators, pathways, loading areas, and other access points are suitable for the equipment being delivered.

Additional charges may apply if delivery requires services or handling beyond what was reasonably anticipated when the order was placed.

Installation

Installation or assembly is not included automatically unless specifically selected or included in the order.

Where installation is offered, the applicable installation charge will be shown or communicated separately.

The installation area must be cleared and reasonably accessible before arrival.

Failed or Missed Delivery

Customers are responsible for being available during an agreed delivery window where an appointment has been scheduled.

Additional delivery charges may apply if delivery cannot be completed because no one is available, the delivery address is incorrect, the location cannot reasonably be accessed, or necessary arrangements were not disclosed in advance.

Shipping Damage

Please inspect your shipment upon delivery.

Visible damage should be documented wherever possible before the carrier leaves.

If you discover damage, missing parts, or an incorrect item, contact hi@leopardfitness.ca promptly with your order number and photographs or video where appropriate.

Delivery Delays

Delivery dates and timeframes are estimates unless expressly guaranteed in writing.

East to West Co Ltd. is not responsible for reasonable delays caused by carriers, weather, road conditions, supplier delays, customs, labour disruptions, transportation interruptions, natural events, or other circumstances outside our reasonable control.

We will make reasonable efforts to keep customers informed of material delays.

Address Changes

Please contact us immediately if your delivery address needs to change.

Address changes may not be possible once an order has entered fulfillment or been transferred to a carrier.

Additional transportation costs resulting from an address change may be charged to the customer.

Commercial Orders

Commercial, bulk, and specially sourced orders may be subject to delivery terms stated in the applicable quotation, invoice, or purchase agreement.

Where those terms differ from this Shipping Policy, the specifically agreed commercial terms will apply.

Contact

For shipping or delivery questions:

East to West Co Ltd.
Operating as Leopard Fitness
Email: hi@leopardfitness.ca
Website: leopardfitness.ca